If your package appears damaged, or upon opening it you find the items to be damaged, please email us or call
Heavy Effects at 833-733-5344 right away. We will arrange to have the damage order picked up, please do not discard
the original packaging materials.You will not be charged for returning a damaged item, and a replacement will be
shipped at no charge.
Heavy Effects accepts American Express, Visa, MasterCard and Discover.
All payments are being processed through Authorize.net. Allowing our customers transactions are being processed securely
by one of the most trusted names in the payments industry. All transactions are eligible for a refund. To request a refund of
your payment please call our business office at 833-733-5344 within 14 days of your transaction excluding Saturday, Sunday
or Holidays. If you have questions regarding our refund policy, please call the Billing Department.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments
may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment
of your order, we will contact you via email or telephone. You will receive a Shipment Confirmation email once your order has
shipped containing your tracking number(s). Tracking number will be active once shipment is picked up.